At Cigstore.ae, we prioritize customer satisfaction and strive to deliver high-quality products. Due to the personal and consumable nature of vape products and e-liquids, returns or exchanges are only accepted for items that arrive damaged, defective, or incorrect. If you receive a damaged or wrong product, please notify our customer support team within 24 to 48 hours of delivery along with proof of purchase and relevant photos or videos for verification.
To be eligible for a refund or replacement, returned items must be unused, unopened, in their original packaging, and with all seals intact. Once our team inspects and approves your request, refunds will be processed using the original method of payment within a specified timeframe. Please note that shipping fees and delivery charges are non-refundable unless the return is caused by an error on our part.